By subscribing to Sprout Box, you agree to the following terms and conditions. These terms are designed to ensure a smooth experience for you and protect Sprout Baby Gear (“Sprout”) and its property.
All items provided through Sprout Box are rented, not sold. Sprout retains full ownership of all toys, books, and materials included in each box.
You, the subscriber, are granted the right to use the items for personal, non-commercial purposes for the duration of your subscription term. At the end of your rental period, all items must be returned in full and in reasonable condition.
Sprout Box subscriptions are available in flexible terms, which may include one-month, three-month, six-month, or annual plans. By subscribing, you agree to commit to your selected term.
Your rental begins on the second Friday of the month, which is the designated delivery date. Sprout Boxes are delivered and picked up on this day each month.
If your subscription continues, a new box will be delivered and the previous one picked up on the same day (the second Friday of the following month). You must ensure that all items from the previous box are clean, repacked, and ready for pickup at the designated location by 9:00 AM on pickup day.
Sprout Box currently serves customers within the Nanaimo area. Delivery and pickup are included in your subscription and will occur on the second Friday of each month. If you purchase your Sprout Box subscription 7 days or less from the next delivery date, you’ll receive your first Sprout Box the following month.
You are responsible for providing accurate delivery instructions, including any access codes, gate instructions, or specific drop-off/pickup locations (e.g. “back porch” or “inside the side gate”).
Sprout is not liable for delays or missed deliveries resulting from incorrect or incomplete delivery information.
We ask that you treat Sprout Box items with care and supervise children during play. All items must be returned in clean and good condition, accounting for reasonable wear and tear.
Do not submerge electronic toys or wooden items in water. Cleaning instructions will be provided, and you agree to follow them to prevent damage.
If any items are significantly damaged, lost, or returned in a condition beyond reasonable wear, you may be charged a replacement fee.
Sprout Boxes must be returned on the scheduled pickup date. If your box is not available for pickup or items are missing, Sprout will reach out to coordinate an alternative return.
Repeated missed pickups or unreturned items may result in suspension of your subscription and/or additional charges.
Monthly subscribers may cancel at any time before the next billing cycle. Cancellations after the billing date will take effect the following month.
Multi-month or annual subscriptions are non-refundable but may be paused under certain circumstances. Contact us to discuss options.
Sprout carefully selects age-appropriate, developmentally supportive toys and inspects each item for damage and cleanliness. However, by subscribing, you acknowledge that:
You are solely responsible for supervising your child’s use of all items.
Sprout is not liable for injuries, allergic reactions, or accidents arising from the use or misuse of any items.
Sprout does not guarantee suitability for all children.
Please inspect your box upon delivery and notify us immediately of any concerns.
Sprout reserves the right to update or modify these terms at any time. We will notify you of significant changes in writing (via email or website notice).
Questions?
We’re happy to help. Reach out any time at hello@sproutbabygear.ca or through our website.
