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Clean and safe gear for your little one. Every time.

At Sprout, we understand that cleanliness is paramount when it comes to baby gear. That’s why we’ve implemented a comprehensive five-step cleaning process to ensure that every item is spotless, sanitized, and ready for it’s next adventure. From thorough inspections to professional laundering and disinfection, we go above and beyond to maintain the highest standards of hygiene.

After each rental, all items undergo a thorough cleaning and sanitization process. We use industry-approved, baby-safe cleaning agents and follow strict protocols to ensure that every item is meticulously cleaned and ready for its next use. You can rest assured that the gear you receive from Sprout is not only high-quality, but also hygienic and safe for your little one.

Vacuum

We leave no crumb unturned! Our thorough vacuuming process covers every nook and cranny, ensuring that your gear is squeaky clean from top to bottom. We vacuum the nooks, crannies, hidden seams, and moving pieces.

Clean

We use a gentle mix of water and mild detergent, or eco-friendly, scent-free soap, to banish dirt and impurities from gear. Our cleaning agents are tough on messes but gentle on delicate fabrics.

Sanitize

After washing, each item is thoroughly disinfected and sanitized to eliminate any remaining bacteria or viruses. We use industry-approved methods and solutions to ensure that our gear is hygienic and safe for your little one.

Dry

After a thorough cleaning, we use microfiber cloths to soak up excess moisture before completely drying our gear with fans and good old sunlight.

Store

Gear is carefully reassembled, ensuring that every piece is in the right place. Our gear is stored in a clean and secure environment to prevent contamination. This ensures that when you receive your rental, it’s in pristine condition and ready for immediate use.

Our Supplies

Baby-Safe Cleaning Solutions

We use mild detergent and enzyme cleaners that are eco-friendly, baby-safe, and scent-free to clean fabrics and hard surfaces.

Reusable Microfibre Cloths

Lint-free microfibre cloths are perfect for safely cleaning gear without the waste.

Detail Brushes

Our team of expert gear detailers have professional tools to get into the nooks and crannies of gear. 

Vacuums

Detail vacuums with a variety of attachments help to remove any hard-to-reach crumbs, dirt, and debris.

Steam Cleaners

Where appropriate, we’ll use hot steam to help sanitize items and remove germs or bacteria.

No Harsh Chemicals

We’re committed to keeping your baby healthy, and saving the planet. We never use harsh chemicals or cleaners on our gear.

Sprout Box Terms & Conditions

By subscribing to Sprout Box, you agree to the following terms and conditions. These terms are designed to ensure a smooth experience for you and protect Sprout Baby Gear (“Sprout”) and its property.

2. Rental Agreement

All items provided through Sprout Box are rented, not sold. Sprout retains full ownership of all toys, books, and materials included in each box.

You, the subscriber, are granted the right to use the items for personal, non-commercial purposes for the duration of your subscription term. At the end of your rental period, all items must be returned in full and in reasonable condition.

2. Rental Duration & Subscription

Sprout Box subscriptions are available in flexible terms, which may include one-month, three-month, six-month, or annual plans. By subscribing, you agree to commit to your selected term.

Your rental begins on the second Friday of the month, which is the designated delivery date. Sprout Boxes are delivered and picked up on this day each month.

If your subscription continues, a new box will be delivered and the previous one picked up on the same day (the second Friday of the following month). You must ensure that all items from the previous box are clean, repacked, and ready for pickup at the designated location by 9:00 AM on pickup day.

3. Delivery & Pickup

Sprout Box currently serves customers within the Nanaimo area. Delivery and pickup are included in your subscription and will occur on the second Friday of each month. If you purchase your Sprout Box subscription 7 days or less from the next delivery date, you’ll receive your first Sprout Box the following month.

You are responsible for providing accurate delivery instructions, including any access codes, gate instructions, or specific drop-off/pickup locations (e.g. “back porch” or “inside the side gate”).

Sprout is not liable for delays or missed deliveries resulting from incorrect or incomplete delivery information.

4. Care & Use of Items

We ask that you treat Sprout Box items with care and supervise children during play. All items must be returned in clean and good condition, accounting for reasonable wear and tear.

Do not submerge electronic toys or wooden items in water. Cleaning instructions will be provided, and you agree to follow them to prevent damage.

If any items are significantly damaged, lost, or returned in a condition beyond reasonable wear, you may be charged a replacement fee.

5. Late or Missing Returns

Sprout Boxes must be returned on the scheduled pickup date. If your box is not available for pickup or items are missing, Sprout will reach out to coordinate an alternative return.

Repeated missed pickups or unreturned items may result in suspension of your subscription and/or additional charges.

6. Subscription Cancellations

Monthly subscribers may cancel at any time before the next billing cycle. Cancellations after the billing date will take effect the following month.

Multi-month or annual subscriptions are non-refundable but may be paused under certain circumstances. Contact us to discuss options.

7. Safety & Liability

Sprout carefully selects age-appropriate, developmentally supportive toys and inspects each item for damage and cleanliness. However, by subscribing, you acknowledge that:

  • You are solely responsible for supervising your child’s use of all items.

  • Sprout is not liable for injuries, allergic reactions, or accidents arising from the use or misuse of any items.

  • Sprout does not guarantee suitability for all children.

Please inspect your box upon delivery and notify us immediately of any concerns.

8. Changes to Terms

Sprout reserves the right to update or modify these terms at any time. We will notify you of significant changes in writing (via email or website notice).

Questions?
We’re happy to help. Reach out any time at hello@sproutbabygear.ca or through our website.

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