By subscribing to or renting a Sprout Box, you agree to the following terms and conditions. These terms are designed to ensure a safe and smooth experience for all customers and to protect the property of Sprout Baby Gear (“Sprout”).
All toys, books, and materials included in a Sprout Box are rented items and remain the property of Sprout Baby Gear at all times. Customers are granted temporary use of these items for the duration of their rental period. Items are not purchased and must be returned in full at the end of each monthly rental period when the next box is delivered.
Sprout Boxes are delivered and collected on the second Friday of each month. During delivery, Sprout will drop off your new box and collect the previous box at the same time. Customers must ensure that all items from the previous box are packed and ready for pickup by 9:00 AM on delivery day, unless otherwise arranged.
If an order is placed less than 7 days before the upcoming delivery date, the first delivery will take place on the following month’s delivery date.
Delivery and pickup are currently available within the Nanaimo service area only.
Customers agree to treat all Sprout Box items with reasonable care. Normal wear from typical play is expected. However, customers may be responsible for the replacement cost of any items that are:
Lost
Stolen
Significantly damaged
Not returned
Replacement costs will be determined by Sprout based on the retail value of the item.
Customers are not required to sanitize or disinfect items before return. Sprout performs professional cleaning and sanitization between each rental. However, customers agree to return items free of excessive dirt, food residue, liquids, or outdoor debris.
All items included in the box must be returned. If items are missing at pickup, Sprout may contact the customer to arrange their return. If items cannot be recovered, replacement charges may apply.
If a box is not available for pickup on the scheduled date, Sprout may need to schedule an alternative pickup. Repeated missed pickups may result in additional fees or cancellation of the subscription.
Sprout carefully selects age-appropriate toys and inspects all items between rentals. However, customers are responsible for supervising children while using any Sprout Box items.
Sprout Baby Gear is not responsible for injuries, misuse of toys, allergic reactions, or accidents that may occur during use. Customers should discontinue use of any item they believe may be damaged and notify Sprout immediately.
Your Sprout Box may be charged as a one-time purchase or as a continuous subscription. One-time purchases are charged at the time of checkout. Subscriptions automatically renew unless cancelled before the next billing cycle. Customers may cancel their subscription at any time before their next renewal date.
Sprout Box deliveries are limited to the Nanaimo service area. Customers must provide accurate delivery instructions, including gate codes or access information if required. Sprout is not responsible for missed deliveries due to incorrect or incomplete instructions.
Sprout Baby Gear reserves the right to update or modify these terms and conditions at any time. Continued use of the Sprout Box service constitutes acceptance of any updated terms.
If you have questions about these terms or your Sprout Box subscription, please contact:
Sprout Baby Gear
hello@sproutbabygear.com
www.sproutbabygear.com